{"id":6699,"date":"2024-05-16T09:23:20","date_gmt":"2024-05-16T07:23:20","guid":{"rendered":"https:\/\/v2.vision-tools.com\/?page_id=6699"},"modified":"2024-08-21T14:11:35","modified_gmt":"2024-08-21T12:11:35","slug":"services","status":"publish","type":"page","link":"https:\/\/www.vision-tools.com\/en\/services\/services.html","title":{"rendered":"First aid and remote service"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/04\/Produkte_Header.jpg\" alt=\"banner\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group banner-content is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h6 class=\"wp-block-heading\"><a href=\"\/en\">Start<\/a> &gt; <a href=\"\/en\/services.html\" data-type=\"link\" data-id=\"\/leistungen.html\">Services<\/a> &gt; Services<\/h6>\n\n\n\n<h1 class=\"wp-block-heading\">Service<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Technical Support<\/h2>\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column white-block is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h1 class=\"wp-block-heading\">Professional services<\/h1>\n\n\n\n<p>Even after successful commissioning of your system, VisionTools is at your disposal with a wide range of services so that you can operate your system with maximum availability and achieve consistent product quality at the highest level.<\/p>\n\n\n\n<p>In case of technical problems you can count on our support. An experienced service team offers you fast assistance in case of service problems.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column gray-block is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-463bd4c8\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/csm_Icon-Service_8727df3eea.png\" alt=\"Service icon\" style=\"object-fit:cover;width:70px;height:70px\"\/><\/figure>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-463bd4c8\"><\/div>\n\n\n\n<p>Our competent service personnel is available to record the service message, telephone support or teleservice.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-463bd4c8\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"><p><i class=\"fa fa-phone\"><\/i><\/p>\n\n\n\n<p>+49 (0) 7254 9351 390<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"><p><i class=\"fa fa-envelope\"><\/i><\/p>\n\n\n\n<p><a href=\"mailto:support@vision-tools.com\" data-type=\"mailto\" data-id=\"mailto:service@vision-tools.com\">support@vision-tools.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column white-block-gray-border is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Remote Support<\/h2>\n\n\n\n<p>We need some information from you in order to locate the causes of malfunctions on the camera system and, if possible, to eliminate them immediately by remote maintenance.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-463bd4c8\"><\/div>\n\n\n<div class=\"accordion\">\n    <button class=\"accordion-button\"> <span>Which general information is important?<\/span> <\/button><\/p>\n<div class=\"accordion-panel\">\n<ul class=\"list-colorful-bullets\" style=\"margin-top: 0px\">\n<li>Contact data with e-mail and telephone number for further inquiries<\/li>\n<li>Company and location<\/li>\n<li>Order number of the system<\/li>\n<li>Name of the system and the line<\/li>\n<li>Mechanical engineer \/ manufacturer of the system<\/li>\n<\/ul><\/div>\n<\/div>\n\n\n<div class=\"accordion\">\n    <button class=\"accordion-button\"> <span>What data is required from the system?<\/span> <\/button><\/p>\n<div class=\"accordion-panel\">\n<p>Depending on the preset storage path, the required data is usually stored on the drives &#8220;C:&#8221; or &#8220;D:&#8221;. To get to the data as quickly as possible, open the V60 application. The storage location of the current project file (PRD) running on the system is located in the window title bar. All data is also stored in this path.<\/p>\n<figure> <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/06\/Screenshot-Project_path.png\" width=\"539\" height=\"125\" alt=\"V60 storage path\"> <\/figure>\n<p><\/p>\n<p>In addition to the project file (*.prd), which contains sequence control and image evaluation, reference images and, if applicable, current camera images are required. The images are usually located in the same path in a separate directory. In addition, various parameter files, calibration and adjustment images can be available.<\/p>\n<p>If you do not know exactly which data is required, simply contact our support.<\/p>\n<figure> <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Explorer_Beispiel_mit_V60-Daten.png\" width=\"566\" height=\"389\" alt=\"V60 Explorer Sample\"> <\/figure>\n<p>        <\/br><\/p>\n<div style=\"display: flex; width: 100%;\">\n<div style=\"width: 15%;\"> <a href=\"\/wp-content\/uploads\/2024\/06\/Create_V60_service_file.pdf\" target=\"_blank\" rel=\"noopener\"> <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/csm_PDF-Thumbnail_5acc3b482a.png\" width=\"67\" height=\"80\" alt=\"Pdf icon\"> <\/a> <\/div>\n<div style=\"width: 85%; padding-left: 10px;\">\n<p>Starting with V60 version V7.152 it is possible to create a &#8220;Service file&#8221; with a few mouse clicks.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n\n\n<div class=\"accordion\">\n    <button class=\"accordion-button\"> <span>What are the costs for support?<\/span> <\/button><\/p>\n<div class=\"accordion-panel\">\n<p>Depending on the error, the age of the system and the amount of work required, costs can arise for the services. After an initial error analysis, our service team can estimate the cost budget and make you an offer if required.<\/p>\n<\/p><\/div>\n<\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-463bd4c8\"><\/div>\n\n\n\n<p>Remote support can save you, in addition to a possibly long travelling time, unnecessary costs.<\/p>\n\n\n\n<p>But it is not always possible to carry out all the necessary work via remote support. In individual cases, it may be necessary to call in a service technician at the plant location.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column white-block-gray-border is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">QuickSupport<\/h2>\n\n\n\n<p>The &#8220;TeamViewer &#8211; QuickSupport&#8221; can be used to implement fast support on the station computer. In order to be able to execute the QuickSupport, no installation is necessary. The only requirements are that the system has Internet access and QuickSupport can be used in your company.<\/p>\n\n\n\n<p>It only takes two steps to connect to the station computer:<\/p>\n\n\n\n<ul class=\"wp-block-list list-colorful-bullets\">\n<li>Download the&nbsp;<a href=\"\/wp-content\/uploads\/2024\/05\/VT-QuickSupport.exe\" data-type=\"link\" data-id=\"\/wp-content\/uploads\/2024\/05\/VT-QuickSupport.exe\">&#8220;VT-QuickSupport.exe&#8221;<\/a> and execute it by double-clicking.<\/li>\n<\/ul>\n\n\n<div> <a href=\"\/wp-content\/uploads\/2024\/05\/VT-QuickSupport.exe\"> <\/p>\n<figure> <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/csm_VT-QuickSupport_01_5b2799b358.jpg\" width=\"80\" height=\"80\" alt=\"TeamViewer icon\"> <\/figure>\n<p> <\/a> <\/div>\n\n\n\n<ul class=\"wp-block-list list-colorful-bullets\">\n<li>Provide VisionTools Support with the ID and Password to connect.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-463bd4c8\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/06\/csm_VT_QuickSupport_EN_9010f7d315.png\" alt=\"TeamViewer Connection\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In case of technical problems, you can count on our support. An experienced service team offers you quick assistance in case of service.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3765,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-6699","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/pages\/6699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/comments?post=6699"}],"version-history":[{"count":22,"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/pages\/6699\/revisions"}],"predecessor-version":[{"id":10523,"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/pages\/6699\/revisions\/10523"}],"up":[{"embeddable":true,"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/pages\/3765"}],"wp:attachment":[{"href":"https:\/\/www.vision-tools.com\/en\/wp-json\/wp\/v2\/media?parent=6699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}